Family and relationship matters
Information and practical preparation relating to separation, child arrangements and family-related correspondence. We do not provide court representation.
The National Community Law Project CIC
Facing a legal problem? Get clear, practical support.
Understand your options, organise your information and prepare your next steps with The National Community Law Project CIC.
Support at £50 per hourFree 15-minute initial consultation
We provide non-regulated legal information and practical support. We are not a solicitors’ firm and do not provide reserved legal activities or court representation.
You do not have to work through the paperwork alone.
Where a matter is suitable and within our permitted scope, support may include:
- Explaining legal information and procedures in plain English.
- Helping organise documents, correspondence and evidence.
- Preparing a clear chronology of events.
- Identifying missing information and questions to ask.
- Researching relevant publicly available legal information.
- Supporting preparation of ordinary letters and complaints for you to review and send.
- Helping you understand correspondence and prepare for appointments.
- Signposting to regulated professionals or specialist organisations where needed.
We do not take over a case, act as solicitor on the record, conduct litigation, file or serve proceedings, or speak for clients in court.
Areas of support
Tell us what you need help with.
We consider a range of civil, family and administrative matters. The support available depends on your circumstances, the relevant legal jurisdiction and whether the work falls within our service.
Housing and tenancy matters
Help understanding tenancy documents, landlord or tenant correspondence, housing concerns and complaint routes. Specialist or regulated work may require referral.
Consumer and everyday contract disputes
Support understanding problems involving goods, services, agreements and complaints, including organising relevant documents and correspondence.
Civil disputes and small-claims preparation
Help understanding the process and organising the facts and evidence for suitable disputes. You remain responsible for conducting your case.
Workplace concerns
General information about workplace procedures, organising records and understanding grievance or disciplinary processes. Claims-related work is subject to a separate scope and regulatory assessment.
Council, public-service and social-services concerns
Support understanding decisions and correspondence, organising information and preparing complaints about public services.
Equality and accessibility concerns
General information about discrimination concerns, reasonable adjustments and complaint routes, with specialist signposting where required.
Small-business and community-organisation matters
Practical support with ordinary business correspondence, service complaints and suitable commercial contract queries.
Not sure which category applies? Briefly describe your concern and we will assess whether our service is suitable. Tell us about your situation.
A simple, step-by-step process.
Step 1
Book your initial consultation
Arrange a free 15-minute conversation to explain your concern and help us assess whether we can assist.
Step 2
Agree the support and cost
If your matter is suitable, we explain the proposed work, estimated time, charges and service boundaries before you decide whether to proceed.
Step 3
Receive practical support
We help with the agreed tasks so you can better understand your position and prepare your next steps.
An enquiry or consultation does not automatically mean we have accepted your case. Paid work begins only after the scope and terms have been agreed.
Transparent pricing
Clear pricing from the outset.
15-minute initial consultation
Free
Ongoing support
£50 per hour
The initial consultation helps us understand your enquiry and assess suitability. It does not include a full document review or detailed assessment of your case.
We will explain the proposed scope, estimated hours and any required advance payment before paid work starts. Any additional work or third-party costs will be explained before you authorise them.
Prices are shown exclusive of any applicable VAT pending confirmation of the company’s VAT status.
Practical support, without the pressure.
Practical help with paperwork
Help understanding information and organising documents, correspondence and evidence.
Plain-English communication
Clear explanations of procedures and information without unnecessary legal jargon.
Clearly explained service boundaries
We set out what we can and cannot do before any paid work begins.
Transparent hourly pricing
£50 per hour, with the scope and estimated time agreed beforehand.
Remote access to support
Online and remote support, wherever you are in the UK.
A community-focused approach
Support from a Community Interest Company focused on practical help.
You can tell us about any communication or accessibility needs, and we will do our best to make our service easier to use.
Start your enquiry
Start with a free 15-minute consultation.
Tell us briefly what is happening. We will assess whether our practical support is right for your circumstances before any paid work begins.
An enquiry does not mean your case has been accepted. Paid work begins only after we confirm we can help and you agree the scope.
Clear answers to common questions.
Are you a solicitors' firm?
No. The National Community Law Project CIC provides non-regulated legal information and practical support. We are not a solicitors' firm and do not provide reserved legal activities.
Is your service free?
The initial 15-minute consultation is free. Ongoing support is charged at £50 per hour, with the work and costs agreed before it begins.
Can you represent me in court?
We do not offer court representation or conduct litigation. For suitable matters, we may help you understand information and organise your paperwork. Where representation is needed, you should instruct an appropriately authorised professional.
Can you guarantee an outcome?
No. Outcomes depend on the facts, evidence, applicable law and decisions of the relevant court, tribunal or organisation.
Can you assist anywhere in the UK?
Please tell us which part of the UK your matter concerns. Laws, procedures and permitted services differ between jurisdictions. We assess whether we can help before accepting work.
Can you help with an urgent deadline?
Tell us immediately about any deadline or hearing date. Submitting an enquiry does not pause a deadline or guarantee that we can help in time. Seek urgent assistance from an appropriately qualified professional if necessary.
What if my matter is outside your scope?
We will explain our limitations and, where possible, signpost you to an appropriate professional or service.
Can I request accessible communication?
Yes. Please tell us about communication needs or adjustments that would help you use our service. You do not need to provide a detailed medical history in the enquiry form.
Important service information
Please read this before instructing us.
The National Community Law Project CIC provides non-regulated legal information and practical support. We are not a solicitors’ firm and are not authorised or regulated by the Solicitors Regulation Authority as a law firm.
We do not undertake reserved legal activities, including conducting litigation, exercising reserved rights of audience, reserved conveyancing work, reserved probate work, notarial activities or administering oaths. We do not provide immigration or asylum advice.
Website content is general information and is not a personalised assessment of your circumstances. Any support we agree to provide is limited to the written scope of our engagement.
You remain responsible for decisions about your case, the accuracy of your information, and meeting court, tribunal and other deadlines. We do not take over the conduct of proceedings.
Contacting us, booking a consultation or sending documents does not automatically create an ongoing engagement. We must first confirm that we can accept the work.
We cannot guarantee any particular outcome. Our service is not an emergency service.
Our service does not carry the same regulatory protections as instructing an SRA-regulated law firm. Do not assume that SRA compensation arrangements or Legal Ombudsman access apply to our work. Details of our complaints process and applicable protections are provided in our terms.
Nothing in this information excludes or limits your statutory consumer rights.
Take the first step towards understanding your options.
Tell us what is happening and find out whether our practical support is right for you.
Book my free 15-minute consultation
15 minutes free initially. Ongoing support £50 per hour.